Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

What is your return and warranty policy?
All The Top Guitars instruments carry a warranty against defects in materials and workmanship to the original owner from the date of purchase. If your gui...
Tue, 16 Aug, 2016 at 2:09 AM
What kind of woods are available?
We stock the following woods: Mahogany, Alder, Ash, and Basswood. Other woods are available at an additional price because we don’t stock it, and we’d hav...
Tue, 16 Aug, 2016 at 2:09 AM
Can you build the neck with the exact thickness and contour I want?
We handcraft all our necks so we cannot offer precise thicknesses and contours. However, we can get reasonably close to what you want if you provide us wi...
Tue, 16 Aug, 2016 at 2:10 AM
Can you build the guitar or bass with the exact string spacing I want?
Yes. The string spacing at the nut and bridge is your choice. Just let us know what you want.
Tue, 16 Aug, 2016 at 2:10 AM
Do you offer oil finishes?
Yes. We offer tung oil finishes at an additional price. However, we do not warranty tung oil necks because they require maintainance and we cannot control...
Tue, 16 Aug, 2016 at 2:10 AM
What kind of Paint do you use?
The Gyungdo Chemical Paint that we use is Nitro cellulose which is imported from Korea because it produces a hard, durable finish that's less britt...
Mon, 22 Aug, 2016 at 2:46 PM
Packaging
For your order, we have placed the guitar inside the hardcase and with a styrofoam box. Thank you   We packed all of our guitars with a styrofoam box for...
Wed, 27 Jun, 2018 at 11:00 AM
Can you Tune my guitar?
Normally we loosen the strings during shipment in order to avoid damage or crack of the headstock and the neck of the guitar. It is a Company policy to...
Mon, 22 Aug, 2016 at 2:51 PM
Shipping Damage or Defects
All of our guitars and basses are insured. If the guitar was broken during the shipment, please send us an email immediately with the photos of the guitar (...
Fri, 4 May, 2018 at 8:40 AM