Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

Guitar Setup
The instruments have been set up at the factory. However, time, temperature, and transportation are a few of the many things that can cause a guitar to ...
Sat, 13 Dec, 2014 at 11:32 PM
Do you have Customer Testimonials?
Customer Reviews and Testimonials: https://thetopguitars.com/index.php?route=product/testimonial Facebook: https://www.facebook.com/thetopgu...
Mon, 15 Aug, 2016 at 2:20 PM
Where is your Custom Shop Guitars Gallery Sample?
Check out our Personalized Custom Guitars which we have created for our customers, click here Facebook: https://www.facebook.com/thetopguitarscompan...
Mon, 15 Aug, 2016 at 2:23 PM
How Long Does Delivery Take?
For United Kingdom: 5 – 7 Business days from China to United Kingdom. United Kingdom Customs will usually hold the package for 5 – 10 Business days...
Mon, 15 Aug, 2016 at 2:25 PM
How much is the Shipping?
Europe: $115 USD USA: $115 USD Asia: $115 USD Other Countries: $115 USD Just add items to your basket and click on the checkout button. We wil...
Sat, 13 Dec, 2014 at 11:34 PM
What is the Carrier to deliver the items?
We ship our guitars through EMS International Worldwide Express Mail Service and SF Express. Very Fast and Reliable Carrier in China. Signature is requi...
Sat, 13 Dec, 2014 at 11:34 PM
Customs Fee and International Orders
We indicate and report to EMS Worldwide Express mail service and SF Express that the guitar is sent with a lower declared value than the purchased price...
Sat, 13 Dec, 2014 at 11:34 PM
Order Status and Tracking
Once your order has been shipped, we will be providing you with the tracking number so you can conveniently monitor the shipments progress on EMS Worl...
Mon, 15 Aug, 2016 at 2:33 PM
What Countries do you Ship to?
We do ship worldwide including USA, Europe, Canada, Australia, South America, North America and Asia.  
Sat, 13 Dec, 2014 at 11:35 PM
How do I cancel an order?
Cancellation of the order must be done within 24 - 72 hrs after placing an order because after 72 hrs we will be working on the body preparation that ...
Mon, 15 Aug, 2016 at 2:35 PM